Our recommendations on Windows upgrades

Windows 11 systems

Microsoft will begin releasing Windows 11 on October 5, 2021. Our software development team is currently testing the compatibility of our systems (TRIOS, Dental Desktop, Ortho System and Dental System) with the new Microsoft Windows 11. However, because we are still assessing its compatibility with our solutions, we recommend that 3Shape users wait with upgrading to Windows 11 until we have completed testing. By holding off, we can ensure the stability of our systems. Microsoft will continue to support Windows 10 until at least 2025.

For more up-to-date information regarding what we are testing, and on which systems Windows 11 may impact, please visit our Windows 11 FAQ. If you have any questions or need help, please contact our support department.

Windows 7 systems

3Shape will end support of Windows 7 (“Windows Embedded Standard 7 SP1”) on October 11, 2022. This means that we will no longer provide free critical security patches for this Operating System (OS) through Microsoft’s Extended Security Updates after this date. Likewise, newly developed 3Shape software versions cannot be installed after October 11, 2022 on a TRIOS system that runs on this OS. Going forward, the best way to stay secure and experience the best performance with a TRIOS scanner is on a newer Windows version.

We strongly recommend that 3Shape customers using Windows 7 make sure to trade up their systems before October 2022.

For more information on our promo campaign and trade-up proposals, please reach out to your reseller.