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Thank you for joining the 3Shape Community. As a small token of our gratitude, we offer you a welcome kit, including a selection of merchandise for you and your colleagues. You can use it to signal to your patients, peers and business partners that you are doing digital dentistry the smart way. The kit is available exclusively for 3Shape system owners (requires an active dongle number, which can only be entered once). Due to customs restrictions, there may be limited availability in some regions. Order your kit here.

Dental Manager

CAT / Auto Upgrade process in 3Shape Dental System

CAT Auto Upgrade Process in 3Shape Dental System

How to add a new customer information directly from the Order form in Dental Manager

How to Disable Automatic Design Sending via 3Shape Communicate in Dental System

How to export lab scans in STL/DCM/PLY formats

How to export TRIOS scans in .stl format from Dental Manager

How to handle Sirona cases in Dental Manager

Switch between Abutment Height Calculations in DS 2025

"Access to the path ...\ScanItDental\DSAppCustomization.xml.bak' is denied" error message when opening Dental Manager or trying to scan

"An error occurred while CAM output generation. Error message: The specified path was not found" when generating CAM output

"CAM output could not be generated. Manufacturing process method is not defined for the order" when generating CAM output in Dental Manager

'Cannot upload file to remote site xxxxx' Error message when trying to send an order through FTP from lab to lab

Dental Manager is not responding on Connecting to Database step

How do Copy options in Dental Manager work

"Incomplete or invalid order" in Communicate inbox in Dental Manager, that is sent from Implant Studio

"Incomplete or invalid order" in Dental Manager TRIOS Inbox arriving from Implant System

Operators are missing in DS 24

"Socket Error #11001 Host not found" when opening Dental Manager or Dental System Control Panel

"Stream read error" when opening Dental Manager or Dental System Control Panel

"The scanner did not make any output files" when scanning in ScanItDental

"TRIOSScanData: Stream read error." when exporting any TRIOS scan in Dental Manager

Troubleshooting "No Subscription" Error

"Unable to import the order. Unsupported material file version" when importing order into Dental Manager

Unable to load XML document (XML document must have a top element) In Dental Manager when trying to design an order

Windows 11 Update - Connection issues between Server and Client PCs